Shipping Policy

At dhxswcrystal.com, we strive to deliver your crystal products quickly and safely. Please review the following shipping information to understand how we handle your orders.

Order Processing

Orders are typically processed and shipped within 1–3 business days after your purchase is completed. You will receive an email notification once your order has been shipped.

Shipping Methods

  • All orders are shipped via trusted carriers such as DHL, FedEx, UPS, TNT, China Post, USPS, Royal Mail, Canada Post, and more, depending on the weight and destination of the product.
  • Shipping methods are selected based on the size, weight, and destination of your order to ensure the fastest and most reliable delivery.

Important Notes:

  • All orders must be shipped to a physical address. Please ensure that you do not use a P.O. Box as your shipping address, as our carriers require a physical location for delivery.

Shipping Times:

  • Standard Shipping: Typically takes between 10–21 business days depending on your location.
  • Express Shipping: Usually arrives within 4–8 business days for faster delivery.

Tracking Your Package

Once your order has been dispatched, you will receive a tracking number. You can track your package using the following link:

Track Your Package Here

Worldwide Shipping

We offer worldwide shipping to most locations. Please be aware that shipping times and costs may vary depending on the destination country. However, all orders are processed and shipped as quickly as possible.

Contact Us

If you have any concerns, questions, or need assistance, our customer support team is available 7 days a week. You can contact us directly through the following channels:

  • Contact Form: Please reach us via our official contact form on our website for the quickest response.
  • Email: You can reply to your order confirmation email or send us a direct email at: admin@dhxswcrystal.com.

Please note: We do not monitor social media comments for customer support issues. For any shipping or order-related questions, please use the official channels above.

Customer Support

We want to help you! If you experience any shipping issues, please reach out to us directly through the above contact methods. Leaving comments on our social media posts is not an official way to get support, and we may not see every comment.