Privacy Policy

At dhxswcrystal.com, we prioritize your privacy and aim to provide transparency on how your personal data is collected, used, and protected. This Privacy Policy explains what information we gather, how we use it, and how we ensure its safety. By using our site, you agree to the terms outlined below.

1. Information We Collect

  • Personal Information: When you place an order or sign up, we collect your name, email address, shipping address, phone number, and payment details. This allows us to process your orders, offer customer support, and keep you updated about your purchases.
  • Payment Information: We collect payment data such as credit card numbers or PayPal information. However, we do not store sensitive payment details on our servers. All transactions are processed securely via our payment gateway partners.
  • Browsing Data: We gather non-personal information about how you interact with our website. This includes IP addresses, browser types, device types, pages visited, and time spent on the site. This information helps us improve our website and enhance your user experience.
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to personalize your experience. Cookies help us remember your preferences, login details, and improve site functionality.

2. How We Use Your Information

  • Order Processing: Your personal and payment details are used to process, fulfill, and ship your orders. This includes notifying you of order status, providing tracking information, and addressing any issues related to your purchase.
  • Customer Service: We may contact you for customer service purposes, such as responding to your inquiries, resolving issues, or addressing concerns regarding products or delivery.
  • Marketing: If you have opted-in, we may send you promotional emails about new products, special offers, or updates related to dhxswcrystal.com. You can opt-out of these communications at any time by clicking the “unsubscribe” link in our emails.
  • Website Improvement: The browsing data we collect helps us understand how you navigate our website. This allows us to make informed decisions about improving our design, content, and user experience.

3. How We Protect Your Information

  • Encryption: All sensitive personal data, such as payment details, are encrypted during transmission using SSL (Secure Sockets Layer) technology.
  • Secure Servers: We store your information on secure servers, and access to your data is strictly limited to authorized personnel only.
  • Regular Monitoring: Our website is regularly scanned for potential vulnerabilities and attacks. We continuously update and maintain our security protocols to ensure your information remains protected.

4. Sharing Your Information

  • Service Providers: We work with trusted third-party service providers to help us run our business, such as payment processors, shipping carriers, and email marketing platforms. These service providers are obligated to protect your data and only use it for the purposes we define.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government request.

5. Your Rights and Choices

  • Accessing Your Information: You can request access to your personal data that we store. If you wish to review, update, or delete your personal information, you can contact us directly at.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us, you can click the “unsubscribe” link at the bottom of any promotional email or contact us directly.
  • Data Portability: You can request a copy of your personal data in a machine-readable format for transfer to another service provider.

6. Children’s Privacy

This website is intended for users of all ages, but we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected data from a child under the age of 13, we will take immediate steps to remove such information from our records.

If you are under 13, please ensure that you have permission from a parent or guardian before using our website.

7. International Transfers of Data

As a global business, we may transfer your data outside of your country for processing, especially for fulfillment of orders. By using our services, you consent to the international transfer and processing of your data. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once it is no longer needed, we will securely delete or anonymize your data.

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

  • Email: admin@dhxswcrystal.com
  • Website: dhxswcrystal.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.