Refund Policy

At dhxswcrystal.com, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please read our Refund Policy below:

Returns and Refunds

We accept returns and offer refunds under the following conditions:

  • Eligibility: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be unused, undamaged, and in the original packaging.
  • Non-returnable Items: Some items, such as customized products or certain clearance items, may not be eligible for return.

Return Process

  1. Contact our customer support team at admin@dhxswcrystal.com to initiate your return request.
  2. Provide your order number and the reason for the return.
  3. Our team will provide instructions for returning the product, and you will be responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect items).
  4. Once we receive and inspect the returned item, we will issue a refund to your original payment method.

Refunds

  • Refund Processing: Refunds are processed within 5–10 business days of receiving your returned item.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at admin@dhxswcrystal.com. We will either send a replacement or issue a full refund for the damaged product.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

Shipping Fees

  • Non-refundable Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part (such as sending the wrong product or a defective item).
  • Return Shipping Fees: You will be responsible for return shipping costs, except in cases where we made an error in your order.

International Orders

For international returns, please ensure the return package is marked as “Returned Goods” to avoid customs fees. You will be responsible for the return shipping cost and any customs duties or taxes.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us:

  • Email: admin@dhxswcrystal.com
  • Contact Form: Use our website’s official contact form for the quickest response.

We value your satisfaction and are here to help with any concerns regarding your order.